Returns Policy
RETURN POLICY
Last updated July 03, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at genesisorigin@mail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and original tags and packaging, and mail your return to the following address:
Genesis Origin
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Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Special orders or personalised garments
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● Goods must be unused and returned with all its original packaging. If Package arrived to customer damaged then photos must be provided at the earliest opportunity. Genesis Origin can refuse to refund if any of the above reasons are not fulfilled.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: